Shipping and Delivery Policy
We currently offer FREE SHIPPING within the UK only. For all other destinations, shipping charges are calculated at checkout based on location and weight.
We ship globally and aim to process all orders within 24–48 hours of receipt.
1.0 Shipping Charges and Delivery Times
UK Domestic (Including Isle of Wight)
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Free shipping on all orders.
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Estimated delivery: 2–10 working days.
Europe (EU Zones)
Shipping is calculated at checkout. Delivery timeframes vary by zone:
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EU Zone 1: Belgium, France, Germany, Netherlands, Spain
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Estimated delivery: 5–10 working days
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EU Zone 2: Denmark, Gibraltar, Guernsey, Isle of Man, Italy, Jersey, Luxembourg, Monaco, Vatican City
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Estimated delivery: 5–10 working days
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EU Zone 3: Poland, Hungary, Czech Republic, Slovakia, Slovenia, Croatia, Estonia
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Estimated delivery: 5–15 working days
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EU Zone 4: Greece, Bulgaria, Romania, Latvia, Lithuania, Cyprus, Malta
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Estimated delivery: 5–15 working days (may be longer for island nations)
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North America
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United States & Canada
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Shipping is calculated at checkout.
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Estimated delivery: 5–15 working days
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May take longer in remote areas or during busy seasons.
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Rest of the World
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Shipping is calculated at checkout.
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Delivery times vary by destination, typically within up to 20 working days.
2.0 General Shipping Information
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If your order has not arrived within the stated timeframe or you have concerns, contact: help@sanggolcomfort.com
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You will receive order updates via email. Contact us if you do not receive them.
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If no one is available to receive delivery, a second attempt will be made. After two failed attempts, your item may need to be collected from a local delivery point.
3.0 Missed Deliveries
We are not responsible for missed deliveries due to:
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Incorrect/incomplete address
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Restricted access to the delivery location
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Failure to collect from a designated delivery centre
Returned parcels may incur additional re-delivery charges.
4.0 Duties and Taxes
UK
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VAT is included in your checkout total.
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No additional duties or taxes apply.
European Union
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Orders under €150 (including shipping): Usually exempt from VAT/customs duties.
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Orders over €150: Subject to local VAT and customs duties.
Zone specifics:
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Zone 1 (Ireland, Netherlands, Belgium, France, Germany)
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Zone 2 (Spain, Italy, Portugal, Austria, Sweden, Denmark)
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Zone 3 (Poland, Hungary, Czech Republic, Slovakia, Slovenia, Croatia, Estonia)
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Zone 4 (Greece, Bulgaria, Romania, Latvia, Lithuania, Cyprus, Malta)
Customs delays may occur, especially in island nations (e.g., Malta, Cyprus).
North America
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United States: Sales tax may apply based on state law. Most orders avoid customs duties.
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Canada: Provincial taxes may apply. Customs duties typically do not apply to standard consumer orders.
For questions or assistance, please contact us at help@sanggolcomfort.com.
