Your 24-Month Warranty: What’s Covered, What’s Not and How to Claim

A full guide to what your Sanggolcomfort extended warranty includes, real examples of faults, what we don’t cover, and how to make a claim.

Our 24-Month Promise

All subscribers are enrolled in our 24-Month Extended Warranty, giving you peace of mind long after your purchase. This warranty protects against manufacturing faults — not natural wear and tear or incorrect use.

This page outlines:

• What is covered, with real-life examples
• What isn’t covered, and why
• Expected timeframes for issues to appear
• How to make a claim and what you’ll need to provide

What’s Covered – Examples of Manufacturing Defects

These are genuine faults in materials, construction, or design — not caused by how the pillow is used.

Covered Early (0–3 Months After Purchase)

• Zip breaks or detaches under normal use – caused by misaligned or poor construction.
• Filling bunches or separates excessively – indicates internal design flaw.
• Persistent chemical smell (after airing for 7–10 days) – due to poor or contaminated materials.
• Pillow collapses or flattens too quickly – suggests inferior filling or poor construction.
• Visible fabric defects – holes, fraying, or weak spots noticed within first few uses.

Covered Later (3–24 Months After Purchase)

• Filling breaks down into dust or hard patches – sign of low-quality material degradation.
• Internal lining or baffle issues – twisting or separating that affects shape/function.
• Severe filling shift over time (even with care) – indicates design flaw in baffling or filling choice.

❌ What’s Not Covered – Normal Use or Misuse

Your pillow is built to last, but like any comfort item, it will naturally age with use. The following are not considered manufacturing defects and are not covered:

• Pilling or thinning of fabric after multiple washes
• Stains, spills, or odours from use
• Zip damage caused by force or incorrect washing
• Pet damage (scratches, bites, etc.)
• Deformation from being stored compressed for extended periods

When Should a Fault Appear?

These are general timeframes for when a manufacturing issue would typically become noticeable:

How to Make a Warranty Claim

We aim to make this process simple and fair. To help us review your claim efficiently, please provide the following:

• A clear photo or short video showing the issue
• A brief explanation of how the product was used and cared for
• A brief explanation of the issue
• Your order number and date of purchase

We may request that the product be returned for inspection. If so, you are responsible for shipping costs to us.

You can submit your claim by emailing us at help@sanggolcomfort.com or using our contact form.

Our Approach

We handle every claim with care and transparency. If your issue is a manufacturing defect, we’ll resolve it by offering a replacement, repair, or store credit — depending on what’s most suitable.

If your claim falls outside the warranty terms, we’ll always explain why and offer guidance if needed.