We are pleased to offer Free Worldwide Shipping to selected countries from our base in the United Kingdom. This includes the UK, US, Canada, most of Europe, and several Crown dependencies. Orders are typically processed within 24–48 hours.
You may still be responsible for local customs duties or taxes depending on your country’s regulations. For full details, visit our Duties and Free Shipping Information page.
1.0 Countries We Currently Ship To
We currently ship to the following countries:
For information on duty and tax please visit For full details, visit our Duties and Free Shipping Information page.
- 🇬🇧 United Kingdom (including Isle of Man, Isle of Wight, Jersey, Guernsey)
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇮🇪 Ireland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇧🇪 Belgium
- 🇪🇸 Spain
- 🇮🇹 Italy
- 🇵🇹 Portugal
- 🇦🇹 Austria
- 🇱🇺 Luxembourg
- 🇳🇱 Netherlands
- 🇲🇨 Monaco
📌 We are expanding! If your country is not listed, please check back or contact us for updates.
2.0 Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–10 working days |
| Europe (EU + EEA) | 5–10 working days |
| North America (US/Canada) | 5–15 working days |
| Remote areas/islands | Up to 20 working days |
Please note: Deliveries may take longer during peak periods or due to customs delays.
3.0 Tracking & Notifications
- You'll receive tracking and shipping updates via email.
- If your order hasn’t arrived within the estimated timeframe, please contact us at help@sanggolcomfort.com.
- Missed deliveries may require a second attempt or collection from a local delivery point.
4.0 Missed Deliveries
We are not liable for missed deliveries due to:
- Incomplete or incorrect address
- Restricted access to delivery location
- Failure to collect from a designated point
Parcels returned to us may incur a re-delivery fee.
5.0 International Duties & Taxes
Orders shipped outside the UK may be subject to import duties, taxes, or customs clearance fees charged by the destination country. These charges are the responsibility of the buyer and must be paid to release the parcel.
Unclaimed / Refused International Deliveries
If a parcel is refused, unclaimed, or not collected from customs, it will usually be returned to us by the carrier.
Once returned, we will:
• Deduct the original shipping cost,
• Deduct the return shipping or carrier return fee charged to us, and
• Refund the remaining balance of the order.
If the return shipping fee is greater than the value of the goods, the parcel may be abandoned by the carrier and no refund will be issued.
We strongly encourage customers to track their orders and contact their local customs office promptly for clearance.
Reshipping Requests
If you would like us to resend the returned order, a new shipping fee must be paid before dispatch.
6.0 Taxes and Duties
- United Kingdom: VAT is included. No duties apply.
- United States: Sales tax may apply by state. Most orders are duty-free.
- Canada: Provincial taxes may apply. Duties typically do not apply to consumer goods.
- Europe: VAT and duties may apply depending on value and country-specific rules.
For detailed guidance by country, visit our
👉 Duties and Free Shipping Information page.
