24 Month Extended Warranty

All subscribers are automatically registered into our 24-Month Extended Warranty Programme. You can sign up to become a subscriber here.

Our standard product warranty and return policy is 14 days. You can find out more about our Returns and Refund Policy.

What This Means for You

As a subscriber, you're automatically covered by our 24-Month Extended Warranty — at no extra cost. This means you’re protected against genuine manufacturing faults for two full years from the date of purchase.

If something goes wrong with your product due to a manufacturing issue — such as a zip failure or abnormal filling behaviour — we’ll repair it, replace it, or provide another fair resolution.

Please note: This warranty does not cover normal wear and tear, misuse, or damage caused by improper care. You must be subscribed to our list at the time of the claim for the warranty to apply.

View our Warranty Coverage Guide.

24-Month Extended Warranty Terms for Subscribers

Extended Warranty Coverage

Threety Ltd – (Sanggolcomfort.com) ("Extended Warranty Provider") warrants that the body pillow and pillow cover ("Product") shall be free from defects in material and workmanship under normal use for a period of 24 months from the date of purchase.

Eligibility

Our 14-day return policy is available to all customers. However, the 24-Month Extended Warranty is exclusively available to registered subscribers. It applies only to the original purchaser and is not transferable.

To qualify for warranty benefits, you must:

• Be subscribed at the time of purchase
• And be subscribed to our list at the time of claim

Warranty Benefits

During the warranty period, if a covered defect arises in the Product, the Warranty Provider will, at its sole discretion:

• Repair the defective Product
• Replace the defective Product or the defective part.
• Or provide a refund for the original purchase price

Exclusions

This warranty does not cover:

• Damage or defects resulting from misuse, abuse, accidents, or negligence
• Alteration, commercial use, or improper care
• Normal wear and tear over time
• Cosmetic issues that do not affect the product’s function
• Damage caused by washing or storing the product in a manner not specified in the care instructions
• Any claim submitted while the customer is not subscribed to our list

Warranty Claim Process

To submit a claim, please contact us via our Contact Us page or email help@sanggolcomfort.com.

Please provide the following:

• Proof of purchase
• A description of the issue
• Clear photographs showing the defect
• Confirmation that you are subscribed to our list

We may request that the product be returned for inspection. If so, you are responsible for shipping costs to us.

Warranty Resolution

If we determine the fault is covered, we will repair or replace the product at no cost to you. If the original product is discontinued or unavailable, we may offer a comparable replacement of equal or greater value.

Note: If a replacement is provided, the original warranty period remains in effect — it does not reset.

Limitation of Liability

To the extent permitted by law, our liability is limited to the purchase price of the product. We are not responsible for any indirect, incidental, special, or consequential damages.

Governing Law

This warranty is governed by the laws of the United Kingdom.

Modification of Terms

We reserve the right to modify these terms at any time. Updates will be posted at sanggolcomfort.com and become effective immediately.

Contact Information

For warranty claims or questions, please contact us or email help@sanggolcomfort.com.